If you are still wishing to know about CRM, call and contact centers, data warehouse and so on, visit these sites:
CRM-Forum - The independent resource center for Customer Relationship Management:
The World's Largest CRM Community with independent editorial, features, discussion, and products:
Content, community, and service for CRM professionals. Providing technical discussion, job postings, an integrated directory, news, and much more.
CRM Today provides daily updated news, event
listings, directory, case studies, articles, academic and white papers for
CRM and other related business fields
P.S. Please look at our iReferent Light press release -